Coaching and Mentoring for Improved Performance

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  • Effectively assign and guide progress on work
  • Provide focused feedback to sustain or improve future performance
  • Handle difficult performance issues
  • Use essential skills for getting better results in coaching situations
  • Apply a structured coaching and mentoring model to guide you through the coaching process
  • Apply techniques for evaluating impact, including your own
  • Assess and improve the current performance of others
Course Credits
Ace Recommendations
Undergraduate 2 credit hours
Course CPE
27
Course PDUs
22.5 BABOK V2.0 used in the CDU approval of this course
Course CEUs
2.2
Course CDUs
22.5

** Important: Credits may vary by delivery method, click here for more information

Do you find yourself with too little time—and with too few capable resources to do the work that needs to be done? Are resource or performance issues creating roadblocks or other's success? Imagine if you could apply proven techniques to assign work successfully and achieve the results you want— with the colleagues in the office, or around the world.

This course teaches you how to apply a powerful behavioral model to improve the quality, efficiency and effectiveness of your coaching and mentoring with lasting results. Through practical exercises, group discussion and case studies, you will acquire the skills and tools you need to determine what work can be allocated and to whom based on current performance levels. You’ll also learn how to assign the work with improved clarity and efficiency, establishing a strong foundation for success.

As a participant, you will gain techniques for assigning work with the appropriate level of detail and guiding others’ progress on the work assigned with suitable style and frequency. You’ll also learn how to evaluate results of the finished work and to provide focused feedback that helps improve or sustain performance in the future.

During class, you'll assess your own coaching style and learn how to leverage that style. You will learn how to leverage that style more effectively deal with the typical and very challenging realities faced by coaches and managers in all types of organizations. And, you will also have opportunities to assess and discuss your own real-life coaching issues in a practical, highly engaging and thought-provoking environment. You will leave this course with a structured approach for improving the performance of others— and a cache of techniques that will make you a more effective coach and mentor.

  • Why Coach?
    • Benefits of coaching
    • Impact of coaching
    • ESI Mindset Model
    • Coaching Statement of Purpose
    • Coaching and mentoring
  • Coaching and Mentoring Model
    • Determining the appropriate style
    • Coaching styles
      • Direct
      • Advise
      • Entrust
    • Coaching actions
      • Delegate
      • Guide
      • Evaluate
  • Preparing to Coach
    • Assessing personal coaching style
    • Assessing learning styles
    • Setting expectations
    • Creating a plan
  • Coaching
    • Aligning coaching style with performance level
    • Delegating tasks
    • Guiding performance
    • Evaluating performance
    • Providing feedback
    • Handling performance problems effectively
  • Job and Career Coaching
    • What’s the difference?
    • Job proficiency and job mastery
    • Techniques to manage performance

"I really liked how interactive this class was. The workbook exercises really helped me understand the materials. The instructor promoted participation and interaction."

Jaime Tompkins, Senior Analyst
Input


"ESI courses are always well planned, organized and presented. Instructors are always very knowledgeable."

Michael Valhetta, Program Director
Port Authority of New York and New Jersey


"Excellent course - very helpful in day to day management."

Michael Valhetta, Program Director
Port Authority of New York and New Jersey

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Your search provided the following 11 results
Detailed Schedule Information May 21 - 23, 2012 Public Classroom Arlington, VA
Detailed Schedule Information Jun 11 - 13, 2012 Public Classroom Mississauga Canada
Detailed Schedule Information Sep 17 - 19, 2012 Public Classroom Washington, DC
Detailed Schedule Information Oct 16 - 18, 2012 Public Classroom Ottawa Canada
Detailed Schedule Information Oct 30 - Nov 01, 2012 Public Classroom Victoria Canada
Detailed Schedule Information Nov 05 - 07, 2012 Public Classroom Morristown, NJ
Detailed Schedule Information Nov 05 - 07, 2012 Public Classroom San Diego, CA
Detailed Schedule Information Nov 12 - 14, 2012 Public Classroom Houston, TX
Detailed Schedule Information Nov 13 - 15, 2012 Public Classroom Vancouver Canada
Detailed Schedule Information Dec 03 - 05, 2012 Public Classroom Chicago, IL
** All times are local to where the class is held unless otherwise noted.
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