** Important: Credits may vary by delivery method, click here for more information
One of the most vital skills required in procurement is the ability to negotiate contracts effectively: contracts, in a wide range of settings, over large and small issues. This course provides a solid battery of strategies, tactics and skills that are effective in contract formation and contract administration negotiations. Every key phase of the negotiation process — from start to finish — is covered in this dynamic course, designed as a hands-on workshop that encourages participants to develop and test their skills.
The course engages participants through a series of negotiation trials, providing valuable situational experience. You’ll discover the merits of thorough preparation as you identify and resolve issues and guide efforts toward measurable goals. This step-by-step preparation process focuses the participant on setting organizational priorities, positioning to exert influence and achieve organizational goals, and developing the ability to synchronize the outcome of the negotiation process with the needs of their organization.
It is essential that contract personnel not only be able to plan for a negotiation, but also be able to lead it. During this course, you’ll have the opportunity practice new tools and techniques for leading a negotiation.
In-class exercises will provide insights into individual personality as it relates to natural negotiation style. You’ll perform a series of increasingly challenging negotiations, which will be videotaped to offer immediate feedback on your negotiation skills and invaluable experience in putting theory into practice.
The new skills you gain from this course can be immediately applied to other contracting situations in which formal and informal negotiations of all varieties take place. And, upon re-entering your organization after the course, you’ll be equipped to profile other negotiators, which is useful in diagnosing skills and improving performance in future negotiations.
1. Preparing for Negotiation
c. Primary vs. secondary issues
2. Conducting the Negotiation
a. Creating rapport
b. Exploratory contacts
c. Hard-core bargaining
d. Closure and agreement
3. Influencing the Other Party
a. 65 competitive techniques
b. Reasoning techniques
c. Power techniques
d. Rapport techniques
e. Two collaborative approaches
g. Problem solving
h. Exerting influence and settling disagreements
4. Negotiation Skills
c. Verbal and nonverbal skills
e. Stating positions
f. Probing for positions
g. Reinforcing the giving of concessions
h. Reducing tension
i. Reaching closure
5. Negotiation Strategies
a. Characteristics of competitive and collaborative strategies
b. Situational experimentation
c. Behavioral congruence
d. Selecting strategies
e. Practical implications
6. Understanding Your Style of Negotiation
g. Personal strengths
h. Personal weaknesses
7. Identifying Your Negotiation Strengths
a. Understanding your natural style
b. Combining your natural style with a formal, systematic approach
c. Enhancing your natural power
8. Characteristics of an Effective Negotiator
9. Developing a Negotiation Strategy
a. The meaning of strategy in negotiations
b. Short-term objectives
c. Long-term objectives
d. Acquisition planning requirements
e. Key considerations—quality, cost, and schedule
f. Intraorganizational problems—functional disputes, team development, discipline, cohesion, organizational expectations, and management involvement
g. Interorganizational problems—security; intelligence; strengths and weaknesses of market position; and past, present, and future relationships
10. Documenting Negotiations
a. The importance of good documentation
b. The price negotiation memorandum
c. Post negotiation clearances and approvals
"I highly recommend this course for everyone in the contracting field - very enlightening."
James Hollenbeck, Project Manager
Eastern Maintenance and Services, Inc.
"Excellent course! The techniques of negotiating and insight to styles used will be useful in my career. The tools provided will be an excellent resource to turn to in future negotiations."
Betty Cricklin, Contracting Officer
Department of Central Services
"The course exceeded my wildest expectations. Fantastic course. Bill is the best instructor I have ever had. I learned more in 4 days than I have in 20 years of military procurement. I feel as if I've been floundering in the dark and Bill came in and turned on the light. Anyone could benefit from this course as a tool at work and outside of work ."
Katherine Woodcock, Senior Buyer
Avon Protection Systems
"The skills I've learned in the course will make a lot of money for my company."
"ESI has the best curriculum and instructors of all the different organizations I have taken courses from. They are highly recommended by me all the time."
Stephanie Wilkinson, Director- Contracts Compliance
DRS Laurel Technologies