General Information

How to Register

Customer service representatives are standing by to take your registration and answer your questions Monday-Thursday from 7 a.m. – 6 p.m. Eastern and from 7 a.m. – 5 p.m. Eastern on Fridays.

+1 (888) ESI-8884

Course Registration

Find a Course which interests you . To register for a specific session, simply click on the Register button associated with that session.

Registration Confirmation

Within a week to 10 days of registering, you will receive a confirmation letter in the mail with information about the specific class hours, site, classroom location, conveniently located hotels, and public transportation. Notice of any change to the course location will be included in this letter and/or a subsequent confirmation letter. If a site location is not listed in your letter, that means ESI is still finalizing the site and will notify you as soon as the site is confirmed.

Tuition

Payment
You must submit your payment, credit card number, purchase order or government training form before the course begins.

Checks should be made payable to ESI International. Government purchase orders and training forms should indicate ESI International as the vendor.

Registrations Within One Month of Course Start
Any student registration received within one month prior to the course start date will not be processed until ESI receives one of the following:

• Credit Card
• Signed purchase order
• Signed training form

Discount Programs
For individuals and organizations interested in pursuing professional development through our classroom training programs, ESI has introduced several special discount programs. In addition, ESI offers discounts to government agencies for classroom training, on-site training and consulting through its GSA Federal Supply Schedules.

Rates
Prices are subject to change. The tuition rates published at this Web site supersede all other published tuition rates. See the individual course description pages for course tuition rates.

Note: Tuition does not include meals or hotel accommodations.

Course Cancellation Policy

Classroom Courses
Cancellations are subject to a $150 processing fee, if cancelled within 30 days of the class start date. However, you may send a substitute or transfer to another ESI class without penalty prior to the start date of the class. No-shows cannot transfer payment to another ESI class and will not receive a refund. Payments for cancellations will result in a credit valid for one year (refundable upon request) from date of the cancelled class. All courses are subject to cancellation. When a course is cancelled, ESI assumes no responsibility for nonrefundable airline tickets or lodging expenses. To cancel a classroom course, transfer to another classroom course or to send a substitute, contact ESI Customer Service +1 (888) ESI-8884.

ESI's e-Training
If ESI's e-Training receives notification of cancellation within the first 7 calendar days of enrollment, the student or organization will receive a refund, less an administration fee of 10% of list (non-discounted) tuition. Beyond the 7 calendar days from enrollment, no credits or refunds, partial or otherwise, apply. To cancel an e-Training course or for more information, contact ESI Customer Service +1 (888) ESI-8884.

Payment Policy
Submit your payment in form of a check, credit card number, purchase order or government training form before the course begins. Publications will not be sent until payment is received. For registration occuring within one month of coure date, check or purchase order must be received before registration is finalized.

What to Expect in Class

Hours
Unless otherwise indicated in your confirmation letter, registration begins at 8 a.m. on the first day of all courses. Please consult your confirmation letter for the exact dates and hours a specific course session will meet.

Course Materials
All course materials are distributed during class sessions.

Classroom Policies
The courses in our curricula are intensive and require participants' full attention during class. We ask that you minimize the conduct of regular business during class hours. To receive a certificate, continuing education units, and credit hours recommended by ACE's College program, you must attend the entire course and pass the exam, where applicable. Audio recording and videotaping are prohibited.

Dress
Casual business dress is appropriate for all courses

Where our Courses are Held

Training Facilities
Our courses are held across the United States. The cities are identified on the course description pages, and your confirmation letter will identify the specific hotel or other training facility where each course is conducted.

When a course is conducted at a hotel, the hotel typically sets aside a limited number of guest rooms (on a first-request basis) for participants. If you plan to stay at the meeting hotel, please contact the hotel promptly and inform them that you will be attending an ESI/GW course.

Classes in the Washington, DC area are held in our Rosslyn Training Center, our Ballston Training Center or in a nearby hotel. Please check your confirmation letter for the exact location of your class. Both ESI facilities are located close to Metrorail.

The Rosslyn Training Center and Ballston Training Center are staffed by ESI personnel who are available to assist instructors and students. Both locations feature classrooms designed expressly for professional development activities. All classrooms are wheelchair accessible; if you have special needs, please call our Customer Service team at +1 (888) ESI-8884.