Privacy Policy

ESI International is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. ESI International collects information from our users at several different points on our Web site that is necessary to provide a service or product to our customers. Below are the areas on the ESI Web site where ESI collects data.

Data Collection

Registration/Ordering Publications

While you may freely browse our online course catalog and list of publications online, you will need to register in order to sign up for a course or purchase a book. After selecting a course or publication, you will be directed to a log-in area where you will be asked for your e-mail address and a password. Both serve to protect access to your personal information submitted within this secure registration/order area of the site.

If you choose to take an ESI class or order an ESI publication, information collected during the registration/publication order process includes: your name, title, organization, e-mail address, phone number, fax number, mailing address, billing/shipping address and billing information such as card, card type, number and expiration date. ESI uses the e-mail address, fax number and mailing address to provide additional information (course location, start date etc.) about your selected course. Our customer service representatives may also use the information to contact you in the event that they need to clarify your registration or publications order.

ESI asks for the name, mailing address and phone number of your organization’s training director/human resources director and approving manager. This information is optional and is not required. ESI uses this information to inform decision-makers via mail about other ESI training opportunities. The phone number is collected as a secondary contact for billing purposes.

ESI Breakfast Seminars

Site visitors may choose to attend an ESI Breakfast Seminar by filling out a form online that requests their name, title, organization, mailing address, phone number, fax and e-mail. The e-mail is required as the e-mail address serves as a password for users to access their registration record later. Registrants will receive e-mail confirmations when they register or alter their registration. In addition, they will receive a reminder call from ESI prior to the Breakfast Seminar.

Catalog/Information Request Form

Site visitors may request course catalogs or submit information requests via the online catalog/information request form available by clicking on the Request a Catalog button in the top navigation bar. Visitors are asked for their name, title, organization, mailing address, e-mail address, phone and fax number. The mailing and contact information is requested for catalog mailings and to allow ESI customer service representatives to contact customers posing questions via this online form. Site visitors are also given the option on this form to opt in or opt out of ESI e-mail updates about courses and other related news. Site visitors requesting catalogs or information will receive faxes and additional information about ESI programs through the mail.

ESI Horizons Subscription Form

Site visitors may choose to subscribe to ESI’s free monthly newsletter, ESI Horizons, by filling out a form online that requests their name, title, organization, mailing address, phone number, fax and e-mail. The e-mail is required as the e-mail address serves as a password for users to access the PDF of the newsletter located at ESI’s Web site. Fax and phone numbers are requested in the event that our customer service representatives may need to verify subscription information. Subscribers may receive postal mailings from time to time from ESI describing special offers or information about other ESI courses.

Send this Page Form

If a site visitor elects to use our referral service for informing a friend about our classroom courses, we ask the site visitor to provide the friend’s e-mail address. ESI International will automatically send the friend a one-time e-mail inviting him/her to visit the site. The e-mails provided through the Send this Page Form are not collected for ESI marketing purposes and will not result in additional e-mails from ESI. You may report any abuses of this form to privacy@esi-intl.com.

Website User Survey Form

Site visitors may fill out this optional survey that seeks information about the usefulness of the site's information, the ease of navigation and subject interests. Site visitors may provide personal information such as name, title, organization, mailing address, e-mail address and fax number. However, providing this information is optional and is not required. This information is used purely for improving our Web site and will not be used for external ESI marketing purposes.

Other Information

Links

This Web site contains links to other sites. Please be aware that ESI International is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Log Files

We use basic data like browser type, referring URLs, general geographic trends and hits per page to analyze trends, administer the site and gather broad demographic information for aggregate use. We collect this information to enhance the quality of your experience during your visit to our site. However, we do not link personal identifiable information to specific visitors on our site.

Sharing

From time to time, ESI may share student postal mailing addresses with our parent company, Informa, and qualified third parties who wish to notify students about related career training opportunities or events through the mail. At no time does ESI share e-mail addresses with any third parties or its parent company, except in certain term-based e-training courses where ESI shares students' e-mail addresses with other students in the class.

Updating Personal Information

Students may update personal information by contacting ESI's Customer Service at +1 (888) ESI-8884.

Choice/Opt-Out

ESI International will periodically send you e-mail messages, faxes and postal mailings describing courses and training opportunities. At any time, customers may opt out of receiving promotional mail, faxes or e-mail from ESI by sending an e-mail to opt-out@esi-intl.com.

Please provide a name, company name, contact phone number and detailed information within your request so that we might process it quickly.

In addition, ESI includes opt-out information in every promotional e-mail it sends to customers. If you choose to opt out of promotional e-mails, you will then only receive e-mails to confirm a course registration or e-mails from our customer service representatives seeking clarification on a course or publication order. We may also need to send operational e-mails to inform you of any changes to our site that might affect registrations or other transactions.

At any time, customers may opt out of ESI sharing their mailing address information with third parties by e-mailing opt-out@esi-intl.com. ESI does not share e-mail addresses with third parties.

Notification of Changes

This privacy policy was posted on July 2, 2001. We reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will post notice of the change on ESI International for a period of at least six months after the change is implemented.

Security

The security of your personal information is very important to us. In our efforts to protect your online transactions, we use Secure Sockets Layer (SSL), which will automatically encrypt your personal information before it is sent over the Internet (if your browser is SSL capable and most are).

Cookies

A cookie is a small piece of data that is sent to your browser from a Web site and stored on your hard drive. Cookies contain randomly assigned user identification numbers and do not contain personal information. Although site visitors have the option to configure their browsers to reject cookies, visitors to the ESI site must allow cookies in order to register for a course or purchase a publication. We use cookies to identify you when you visit our site so that we can enhance and expedite your online shopping experience. These features include remembering your password, saving your items in your shopping cart and helping us maintain a secure site.

Children

ESI International is concerned about the privacy of young children and does not knowingly collect any personal information from a child under 13. We suggest that you become involved with your child's access to the Internet and to our site to ensure that his or her privacy is well protected.

Legal Notice

We may disclose or access customer information when we believe in good faith that the law requires it, or in response to any demand by law enforcement authorities in connection with a criminal investigation or civil or administrative authorities in connection with a pending civil case or administrative investigation.