ESI Case Studies: Real Performance Results

In 2005, ADP’s NAS PMO launched an advanced learning program to its implementation team with a focus on project management fundamentals. This initial effort proved so successful that in 2006 ADP asked learning partner, ESI International, to assess their broader, existing project management capabilities and chart the long-term course to meet their goals. ESI tailored the assessment to explore specific issues identified by ADP.

In 2005, ASML decided to assess its project capabilities. It determined that there were opportunities through improved project management to realize even greater results. It was determined that ASML could greatly benefit from the development of an ASML-specific project management methodology; a learning program to identify, teach and reinforce the methodology to project managers and the embedding of project management support as a function within the company.

Like many telecommunications companies around the world, Brasil Telecom faced high-risk project and IT challenges. Employees were managing many different projects but without any consistency in quality, cost, communication and leadership. Not only was ESI able to provide the structure and training so critical to Brasil Telecom’s project needs, ESI offered professional credentials to validate the training. Through a partnership with the prestigious George Washington University in Washington, DC, ESI’s seven-course curriculum culminates in a Master’s Certificate in Project Management.

Delta Technology required a consistent methodology to more successfully gather and clearly document requirements. ESI International and Delta Technology tailored a learning program that created a baseline for success and ensured consistency for the future.

GlaxoSmithKline is a pharmaceutical company that conducts many large-scale medicine discovery and development projects that can run for more than a decade and consume a vast amount of the company’s resources. In 2006, when GSK launched its iPlan initiative to integrate its project and portfolio planning, the company turned to ESI International to deliver performance improvement learning in project management.

The Hanover Insurance Group, Inc. (NYSE: THG) is a leading property and casualty insurance provider based in Worcester, Massachusetts in the United States. The company distributes its products through independent agents across the country. For the past five years, The Hanover has partnered with ESI International to deliver instructor-led learning to business analysts in its technology division.

Henkels & McCoy needed to help increase efficiency internally and develop seamless communication with their many large general contracting partners. With ESI International's eLearning, Henkels & McCoy achieved a standardized, global project management methodology throughout the organization.

After recognizing a need for a performance improvement plan for their project managers, HP Services partnered with ESI for a project management learning program to reduce the number of troubled projects, increase operating margins and provide a more flexible project workforce. Since partnering with ESI in 1996, HP Services has recognized not only strengthened project management skills but also increased business competencies.

After receiving a large funding increase, the LA County Department of Mental Health (DMH) was inundated with requests for new IT projects. To meet this challenge, DMH's CIO selected ESI to provide staff with the formal training and consistent methodologies required for success.

The New York State Office of the State Comptroller (NYSOSC) serves as the state's chief fiscal and accounting office. Recognizing the importance of maintaining its own project management and business analysis capabilities, the NYSOSC sought to establish a Business Analysis Center of Excellence after building a reputation through its Project Management Center of Excellence.

PTC’s leaders recognized that as the company had grown from its founding in 1985 — organically and through acquisition— standards for project management had self-developed in regional isolation around the world. This disparate approach to project management was identified as a barrier to maintaining the company’s leadership position. Development of a global project management program encompassing standards, processes and career paths became a key corporate goal. PTC chose ESI International for its understanding of PTC’s business, its global reach and its reputation for outstanding customer service.

In 2000, PeopleSoft realized that to differentiate the company through their employees skills and competencies. To achieve this practices needed to be consistent and showcased through suitable professional certification. They turned to ESI to help them reach their goal of having all project managers within the PeopleSoft UK environment become PMP® certified.

Piedmont Natural Gas implemented a Project Management Center of Excellence (CoE) with the vision of leading the company in transforming business strategy into business results. They chose ESI as their learning partner to build a results-oriented learning program.

Siemens' switch from selling hardware to selling integrated solutions resulted in complex installation projects and the need for new project management approaches. Siemens selected ESI International to help it tackle this new business challenge.

Improved customer satisfaction are always top of mind at Tetra Pak. The world’s leading food processing and packaging solutions company provides safe, innovative and environmentally sound products that meet the needs of hundreds of millions of people around the world each day. Founded in Sweden in 1951, today the company boasts more than 20,000 employees and operations in more than 165 countries that delivered 137.3 billion packages in 2007.

In the late-1990s, the U.S. Air Force Air Combat Command Acquisition Management and Integration Center (ACC AMIC) wanted to improve the capabilities of its acquisition team and break down perceived silos between various technical areas. As an initial effort, they wanted to focus on training civilian and military technical experts in contract management and project management. The learning program needed to be appropriate for military personnel, who rotate through the team approximately every 24-36 months. It also needed to address the reality that technical military team members arrive with varying levels of contract and project management knowledge, experience and skills.

When the U.S. Bureau of Land Management needed a tailored project management learning program for its employees, the agency turned to ESI International. Partner since 1990, the two organizations worked together to customize a highly effective learning program that met the BLM’s targeted program objectives.

Convinced that improving project management was the key to its future success, U.S. Census Bureau leaders tapped ESI to help develop a tailored training program to teach skills that could be adapted and applied to the real-life projects that the organization deals with every day.