Thought Leadership

Case Studies

ESI Case Studies: Real Performance Results

Our clients partner with ESI to guide them as they improve organizational performance and achieve such strategic goals as improved competitive positioning, greater customer satisfaction, improved financial performance and increased employee retention.

Whether you're implementing a world class global project management program like Tetra Pak; creating a center of excellence like Piedmont Natural Gas; or launching an intiative to increase competitiveness through improved project management like GlaxoSmithKline, we invite you to see how our clients have achieved their goals with the help of ESI by reading some of our case studies.

ADP Leverages PMO to Improve Client Experience

Automatic Data Processing, Inc. (ADP), with nearly $9 billion in revenues and about 570,000 clients, is one of the world’s largest providers of business outsourcing solutions. Leveraging 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions. ADP’s solutions for employers provide value to companies of all types and sizes.

ASML Realizes the Value of Getting Everyone on the Same Project Page

ASML is the world’s leading provider of lithography systems for the semiconductor industry, manufacturing complex machines that are critical to the production of integrated circuits or microchips. Founded in 1984, ASML is publicly traded on the Euronext Amsterdam and NASDAQ. With more than 6,500 employees worldwide, it enjoys an approximate 65 percent market share.

A Consistent Approach to Project Excellence

Brasil Telecom, one of the largest telecommunications companies in Brazil, was one of three fixed-line operators that broke out when the industry was deregulated in 1999. Through its nine operating subsidiaries, Brazil Telecom operates in nine different states throughout central and southern Brazil, serving 34% of the country, including the capital.

Building Business Analyst Practice

Delta Technology (DT) required consistent methodology to successfully gather and clearly document requirements. ESI International and Delta Technology chose a training program that created a baseline for success and ensured consistency in gathering and documenting requirements.

GlaxoSmithKline Chooses ESI to Help Improve Project Management Capability

Leading pharmaceutical company GlaxoSmithKline (GSK) has a very clear mission: to improve the quality of human life by enabling people to do more, feel better and live longer. For GSK and its 100,000 employees around the world, turning this mission into a reality requires the management of many large-scale medicine discovery and development projects many of which typically run the course of a decade and include a broad range of business units and consume vast amounts of resources.

The Hanover Insurance Group

The Hanover Insurance Group, Inc. (NYSE: THG) is a leading property and casualty insurance provider based in Worcester, Massachusetts in the United States. The company distributes its products through independent agents across the country. Established in 1852, The Hanover has grown to rank among the top 30 property and casualty insurers in the United States with more than 4,000 employees.

ESI Helps Improve Bottom Line

Henkels & McCoy, Inc. is one of the largest privately held engineering, network development and construction firms serving the communications, information technology and utility industries in the United States. Additional offerings have traditionally included installation, maintenance and training services. Several years ago, the company, which boasts 4,600 employees in 80 permanent offices and operations facilities across the US, identified the need to establish consistent project management throughout its organization.

Creating Business-Savvy Project Managers

After recognizing a need for a performance improvement plan for their project managers, HP Services partnered with ESI for project management training in order to reduce the number of troubled projects, increase operating margins and provide for a flexible project workforce. Since partnering with ESI in 1996, HP Services has recognized not only strengthened project management skills but also increased business competencies.

LA County Department of Mental Health Case Study

After receiving a large funding increase, the LA County Department of Mental Health (DMH) was inundated with requests for new IT projects. To meet this challenge, DMH's CIO selected ESI to provide his staff with the formal training and consistent methodologies required for success.

NIB Contract Management Training is a Win-Win for Federal Agency Performance and Career Opportunities for the Blind

National Industries for the Blind (NIB), a central non-profit organization, operates under the Javits-Wagner-O’Day (JWOD) Act and the AbilityOne Program, a federal purchasing program that enables people who are blind and disabled to work and provide products and services to federal and commercial customers. Under the AbilityOne Program, Contract Management Support (CMS) services deliver contract closeout support to federal government contracting offices, which have a shortage of contract specialists.

New York State Office of the State Comptroller Redefines Standard of Business Analysis Excellence

The New York State Office of the State Comptroller (NYSOSC) in Albany maintains a broad scope of responsibility unmatched by similar offices in the United States. As the state’s chief fiscal and accounting officer, the Comptroller is a separately elected state-wide official whose primary duties include managing and investing the State’s cash assets, auditing government operations, paying all NYS employees, reviewing State contracts, overseeing the fiscal affairs of local governments including New York City, and operating two of the state’s retirement systems.

PTC Improves Customer Satisfaction Through Global Project Management

One of the world’s largest, independent software companies, Parametric Technology Corporation (PTC) provides product development systems that deliver the key capabilities manufacturers need to realize more value from product development. Their proven software solutions help companies accelerate adoption, minimize risk and speed time-to-value. PTC has 5,000 employees in 30 countries around the world, and serves more than 50,000 customers. Headquartered in Needham, MA, USA, PTC is a publicly-traded company, with revenues of almost US$1 billion.

Consistent Methodology and Training Lead to Project Success for PeopleSoft

In early 2000, PeopleSoft took the decision to evolve their Global Services organization so they would be better positioned to support their customers’ changing needs. This would involve a move from being primarily a provider of PeopleSoft-specialized technical skills to becoming a provider of best-in-class solutions for customers implementing, upgrading or optimizing PeopleSoft products. Mike Barnard, UK Director of PeopleSoft Global Services comments, “Our offerings and services needed to become more sophisticated to mirror the expectations of our customers. We decided that in order to extend our service offering to a full project environment, we would have to restructure our services business and embrace a project management culture."

Building Project Intelligence Across the Enterprise

Headquartered in Charlotte, North Carolina, Piedmont Natural Gas is an energy services company, primarily engaged in the distribution of natural gas to more than one million residential, commercial and industrial utility customers. Piedmont’s subsidiaries are joint venture, energy-related businesses including unregulated retail invested in natural gas marketing, interstate natural gas storage and intrastate natural gas transportation.

Achieving Higher Project Success Rates

Several years ago, Siemens Enterprise Networks (SEN), a subsidiary of Siemens Information and Communication, the network services division of Siemens AG, was shifting its corporate strategy from selling hardware to selling integrated solutions. While proving to be a successful strategic move for the company, the decision to become a solutions provider also added a great deal of complexity to the company's standard installation projects. In some cases, this shift in strategy drastically changed the nature of work people performed and greatly increased the need for expert project management. Kandi Miller, Vice President of Information Management, stated, "project management was important if we were going to remain competitive."

Tetra Pak Partners with ESI to Achieve World-Class Project Management

Improved customer satisfaction are always top of mind at Tetra Pak. The world’s leading food processing and packaging solutions company provides safe, innovative and environmentally sound products that meet the needs of hundreds of millions of people around the world each day. Founded in Sweden in 1951, today the company boasts more than 20,000 employees and operations in more than 165 countries that delivered 137.3 billion packages in 2007.

Implementing Project Management

Several years ago, the US Bureau of the Census received a mandate to improve performance from the National Performance Review (NPR) after several key issues were discovered within the organization. Although these issues, which included budgetary overruns, scheduling lapses and missed deadlines, have been plaguing organizations in the public and private sectors for decades, the Census Bureau knew it needed to be proactive to ensure the success of its programs. Concurrently, the organization was preparing for its massive 2000 Census, the largest peacetime mobilization in our nation's history. More than 800,000 temporary employees were to be hired, and early estimates concluded that the endeavor would cost 4 to 6 billion dollars. In project management terms, that was one big project.

Integrated Team Learning Helps ACC Acquisition Management and Integration Center Get the Job Done Right for Air Combat Command

Headquartered at the Langley Air Force Base in Virginia, the U.S. Air Force Air Combat Command Acquisition Management and Integration Center (ACC AMIC) provides strategic acquisition facilitation, integration and management for Air Combat Command, U.S. government agencies and allies through integrated program management and contracting support that produce mission-focused solutions while meeting contingency challenges.

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