FAQ

Student FAQs

Student FAQs

  • What is your course cancellation policy?

    Classroom Course Cancellation Policy:
    Cancellations are subject to a $150 processing fee, if cancelled within 30 days of the class start date. However, you may substitute or transfer to another ESI class without penalty one business day prior to the start date of the class. No-shows cannot transfer payment to another ESI class and will not receive a full refund. If you cancel after payment has been received, you will receive a credit voucher (refundable upon request) valid for six months from the date when the enrollment was cancelled.
    All courses are subject to cancellation. When a course is cancelled, ESI assumes no responsibility for nonrefundable airline tickets or lodging expenses. To cancel a classroom course, transfer to another classroom course or to send a substitute, contact ESI Customer Service +1 (888) 374-8884 or your account representative.
    eTraining Cancellation Policy:
    If ESI's e-Training receives notification of cancellation within the first seven calendar days of enrollment, the student or organization will receive a refund, less an administration fee of 10% of list (non-discounted) tuition. Beyond the seven calendar days from enrollment, no credits or refunds, partial or otherwise, apply.
    To cancel an eTraining course or for more information, contact ESI Customer Service +1 (800) 374-1556 or +1 (703) 558-3000.
    Virtual Classroom Cancellation Policy:
    Cancellations may be subject to a $150 processing fee, if cancelled within 30 days of the class start date. However, you may send a substitute or transfer to another ESI class without penalty one business day prior to the start date of the class. No-shows cannot transfer payment to another ESI class and will not receive a full refund. If you cancel after payment has been received, you will receive a credit voucher (refundable upon request) valid for six months from the date when the enrollment was cancelled.
    All courses are subject to cancellation. To cancel a classroom course, transfer to another classroom course or to send a substitute, contact ESI Customer Service +1 (888) 374-8884 or your account representative.

  • I am a new student and need help selecting courses. Are there course counselors at ESI?

    Yes. Our course counselors are available to help you determine a strategy for specific career training or the appropriate course sequence for an ESI certificate program. To speak to an ESI course counselor, call +1 (888) 374-8884 or email register@esi-intl.com.

  • I would like to take online and classroom training classes. May I apply e-Training, virtual classroom and traditional classroom classes toward an associate's, professional or master's certificate?

    Yes. You may apply any qualifying course toward an associate's, professional or master's certificate, whether it's an e-Training, virtual classroom or a classroom course.

  • How can I register for a course?

    To register for a classroom course, call +1 (888) 374-8884 or use the online form at www.esi-intl.com/findacourse. See the Payments section below for more information.
    Special Note Concerning e-Training and Virtual Classes: You will need to register online for our e-Training and Virtual courses, but a Customer Care representative can assist you with any questions.

  • I would like to transfer from one class to another. Whom should I contact?

    Call ESI Customer Service at +1 (888) 374-8884.

  • What is your inclement weather policy?

    We do not cancel class due to inclement weather. If weather conditions prevent you from attending, we will be happy to reschedule you in a later session or make other arrangements. If you have questions about a particular situation, please call us at +1 (888) 374-8884.

  • What forms of payment does ESI accept?

    ESI accepts the following proof of payment: check, credit card, purchase order and government training form. Accepted credit cards include: American Express, Discover, Diners Club, MasterCard and Visa. Checks should be made payable to ESI International. Purchase orders and government training forms should name ESI International as the vendor.
    Mail checks to:
    Bank of America Wholesale Lockbox
    ATTN: ESI - Box 3597: MS: MA 5-527-02-07
    2 Morrissey Blvd
    Dorchester, MA 02125
    Fax purchase orders and government training forms: 1-703-558-4555

  • How do I obtain a receipt for course payment?

    You may contact Customer Care at +1 (888) 374-8884.

  • How early or late can I register for a course?

    You may register for a course at any time; however, full payment is expected at the time of the registration.

  • What discounts are available to me?

    Special pricing is available in some instances. You may also contact a course counselor, +1 (888) 374-8884, to ask about any special promotions that may be going on.

  • What hotels are located near my classroom?

    Washington, DC area:
    ESI has negotiated rates for several hotels located near the Ballston Training Center. www.esi-intl.com/about_us/about_esi/contact_us/locations
    Other Locations:
    Many of our courses are conducted in hotels and conference centers. When possible, ESI will negotiate a rate for students attending the session. You may call our Customer Service team, +1(888) 374-8884 to see if there is a negotiated rate for the hotel. Not all hotels have special rates for ESI and a lodging discount is not guaranteed.

  • When will I receive a confirmation letter for my course registration?

    You will receive a confirmation e-mail with information regarding class hours and location. If a site location is not listed in your letter, ESI is still finalizing the site and will notify you as soon as the site is confirmed.

  • I haven't received my confirmation letter yet. Whom should I contact?

    Call Customer Service at +1 (888) 374-8884 to confirm your course enrolment.

  • What is ESI’s Disability Accommodation Policy?

    Upon prior sufficient notice, ESI will provide reasonable accommodations to students with disabilities pursuant to applicable laws. We request written notice at least 15 days prior to the start of a course so that ESI can arrange for reasonable accommodations and establish appropriate billing arrangements. If applicable, the employer of the student will be billed for the cost of any necessary accommodation. Please call +1 (866) 374-8201 or email accommodations@esi-intl.com for assistance.

  • How do I arrange to make up missed class time?

    If you have missed more than 4 hours of class time, you will automatically receive a letter from ESI after the course ends, outlining your options for making up the class time and the ESI staff contact for arranging the missed class time. You must make up any absence greater than four hours in order to receive credit and a completion certificate for the course.

  • Will I earn a course completion certificate for every ESI course I complete successfully?

    Yes. You can expect to earn a course completion certificate from any ESI classroom, e-Training or virtual room course, if you fulfill all course requirements. In order to complete a course, you must attend the required course hours and successfully complete any required exam or course project.
    Special Note Regarding Appraisals: PMAppraise™ and BAAppraise™ are not courses and do not qualify for course completion certificates.

  • How many times can I take a course exam if I fail?

    If you fail the exam in class, you may retake it up to two more times in a proctored environment or on exam day in another session of the same course. To arrange another exam, please contact your ESI Training Manager at +1 (703) 558-3000.

  • How do I find out what grade I earned on an exam or course?

    Most ESI courses contain a final exam. For courses with exams, ESI can provide the exam score and confirmation of course completion. For courses without final exams, ESI can provide confirmation of course completion. Your instructor will grade your exam before you leave class.
    If you would like a transcript showing your training history, including course title, date of completion and contact hours earned (the instructional time in the classroom), contact Customer Care at +1 (888) 374-8884. You may also view your training history and grades by logging onto MyESI at www.esi-intl.com/MyESI.
    If you are seeking a transcript reflecting ACE credits for a college or university, you must obtain that transcript from the ACE Council on Education (ACE/CREDIT) College Credit Recommendation Service student registry, at www.acenet.edu. See the related Transcripts answer below.

  • What courses should I take if I want to earn a certificate?

    ESI offers a variety of courses you can take to earn one of our program certificates. Depending on your experience and knowledge base, there are some courses you may want to take first and others that you may want to take later in your course of study. Visit the Certification section of our website for recommended course paths certification.

  • Can I Apply a Course to more than One Certification?

    Courses cannot be applied to more than one master's or professional certificate, however, if you are interested in pursuing more than one master’s or professional certificate, you may discuss your options with a course counselor by calling Customer Care at +1 (888) 374-8884.
    You may apply any courses taken to receive your associate’s certificate towards a master’s or professional certificate.

  • I would like to switch from one master's certificate program to another. How do I do this?

    ESI handles these requests on a case-by-case basis. It may be possible to transfer some courses from one certificate program to another. Please contact Customer Care at +1 (888) 374-8884 for additional information.

  • How do I report the Professional Development Units (PDUs) I earn with ESI courses to PMI?

    To report your PDUs, you will need to submit a PMP® Professional Development Activities Reporting Form directly, or visit www.pmi.org.

  • I need a transcript that shows the grade I received on the exam.

    Most ESI courses contain a final exam. For courses with exams, ESI can provide the exam score and confirmation of course completion. For courses without final exams, ESI can provide confirmation of course completion. Your instructor will grade your exam before you leave class. If you would like a transcript showing your training history, including course title, date of completion and contact hours earned (the instructional time in the classroom), contact Customer Care at +1 (888) 374-8884. You may also view your training history and grades by logging onto MyESI at www.esi-intl.com/MyESI.

  • How can I earn Advanced Standing in The George Washington University’s Master’s Degree Program?

    The George Washington University (GW) offers a Master of Science degree in Project Management within its School of Business. The University will award advanced standing toward its Master of Science in Project Management to those students who earn an ESI/GW master’s certificate within five years of starting the master’s degree program. Project Management master’s certificate holders may receive credit for up to three “non-core” courses, for a total of up to nine credit hours. Advanced academic credit is awarded at the academic advisor’s discretion. For more information on this exciting degree program, contact the program office at +1 (202) 994-6145, by e-mail at mspminfo@gwu.edu or visit http://business.gwu.edu/grad/mspm/

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